Dispute Resolution Process
Informal Process: Families should go back to the Early Intervention Coordinator with concerns about services and ask for a meeting to work out the request through local procedures to expedite resolution of the problem. However, families have the right to go through the formal process, in addition to, or in lieu of, the informal process.
Formal Process: Complaints must be written and include:
how SoonerStart has violated a requirement under Part C of IDEA;
the basic facts which lead to the belief that the law has been violated;
complaints pertaining to a specific child with a disability that include the child’s name, date of birth, and current IFSP; and
the signature of person(s) filing the complaint.
Upon receipt of a complaint or request for a due process hearing, the Early Intervention Unit will offer mediation within five working days of receiving the complaint or hearing request. A request for a due process hearing must be in writing, signed, and addressed to the Oklahoma State Department of Education (Attention: SoonerStart Early Intervention Program), 2500 N Lincoln Boulevard, Ste 510, Oklahoma City, Oklahoma 73105-4599.
The Oklahoma Parents Center is available to provide information on federal and state laws regarding the provision of early intervention services, and parent rights and responsibilities to all eligible infants and toddlers and their families.
Pieces of the Puzzle
There is no direct cost to families for early intervention services, regardless of the family’s income.
SoonerStart is a joint effort of the Oklahoma Departments of: Education, Health, Human Services, Mental Health and Substance Abuse Services, Health Care Authority and the Commission on Children and Youth. Its lead agency is the Oklahoma State Department of Education.
The IFSP is a coordinated plan of service based on the identified needs of the individual child and family. The IFSP is jointly developed by the family and appropriate early intervention personnel.
The early intervention services identified in the IFSP may include assistive technology devices that are used to increase, maintain or improve the functional capabilities of children with disabilities.
AT devices may be provided by SoonerStart when certain criteria have been met. Those requirements are listed in the SoonerStart Operations Manual Section 1800 found at: http://www.ok.gov/sde/soonerstart-operations-manual An AT Request form can be found in the Operations Manual.
AT devices provided by SoonerStart remain the property of the program.
AT devices are made available to SoonerStart teams statewide for demonstration to help families and caregivers decide if one or more AT devices will meet the child’s needs. Many devices are provided for demonstration and short-term loan purposes by ABLE Tech.
For children who may be eligible for IDEA Part B services, at least 90 days before the child’s third birthday, a meeting to ensure a smooth transition from SoonerStart to the preschool program under Part B of IDEA will be held. If the child is eligible for special education services, any needs for AT will be addressed by the Individual Education Plan (IEP). (See Page 63, Special Education Services Division).
Sharon House, Exe. Director
Oklahoma Parents Center, Inc.
P.O. Box 512
Holdenville, OK 74848
(877) 553-4332 (V/TDD)
FAX: (405) 379-0022
Jo Anne Pool Blades
Special Education Resolution Center (SERC)
9726 E 42nd St, Ste 203
Tulsa, OK 74146
(888) 267-0028 (toll free)
Fax: (918) 270-2062
SLP, AT Specialist
Oklahoma ABLE Tech
1514 W Hall of Fame
Stillwater, OK 74078-2026
FAX: (405) 744-2487